Explanation of Offers and Store Polices
At Name Tag Country we pride ourselves in offering you the most value for your
We do not charge a setup fee to design your name tag or desk plate layout.
We will prepare a proof of your name tag or desk plate design for free.*
We will prepare new proofs and work with you on the design until it
is to your liking.
*We do not provide a proof of a desk plate when a logo is not used.
Our goal is to have your proof ready within 1 business hour. This applies to
our regular Monday - Friday business hours of 10:00 a.m. to 5:00 p.m. eastern
standard time. However, we can't always anticipate the number of orders
we will receive and a 1-hour proofing time may not always be possible.
Under these circumstances, your proof will be ready no later than by the
end of our next business day.
We will engrave your logo and an unlimited number of text lines on your name
tag or desk plate for free.
1st Class mail shipping is available for orders with a shipping weight
of 14 oz. or less. We also offer expedited shipping methods from UPS.
Expedited shipping costs are calculated based on your zip code and
the weight of the order, and are provided by UPS at the time of checkout.
1st Class mail is the slowest shipping method available, and in some cases
it can take as long as 10 business shipping days to receive your order.
The U.S. postal service does not guarantee a delivery time frame for
1st Class mail, so we have no way of knowing exactly how long it will
take them to delivery your order. If your order is time-sensitive,
we suggest using one of our UPS shipping methods.
No Minimum Orders
We do not require a minimum order for most of our products. The only products
that require a minimum order are Screen Printed name tags and Button
tags. Both of these items require a minimum order of 100 pieces.
Please note: Screen printing is an older printing method and is not used
very often now that digital printing is available. We produce very
few Screen Printed name tags. The majority of the name tags we produce
are either engraved or digitally printed, as these types of name tags
best suite our customers' needs.
Our Low-Price Guarantee!
We feel confident that we offer the highest quality products at the most
competitive prices. On occasion, it may appear that one of our competitors
is offering a lower price on a comparable product. Be sure to compare
ALL costs involved, as some companies will charge setup fees and exaggerated
shipping charges to make up the difference.
If you find a lower price from one of our competitors, follow these steps
to take advantage of our Low Price Guarantee:
- Verify that you are comparing the same product,
- Email or fax a copy of the competitors quote or advertised price and
the product specifications to our customer support specialists
When we confirm the information we will reply with your Low Price quote.
Our Low Price Guarantee does not apply to sales tax
and shipping charges.
When comparing us against the competition, be sure to compare all aspects
of the order:
- FREE Setup,*
- FREE Proof,
- NO Minimum Orders,**
- FREE Engraving,
- High Quality Products,
- 24-Hour Turnaround,
- Outstanding Customer Service,
- Express Reordering System
We would like to thank you for your interest in our company and our products,
and we look forward to earning your business.
* We do not charge setup fees for metal name tags, plastic engraved name
tags or desk plates. There is a nominal screen charge for Screen Printed
plastic name tags.
** There are no minimum orders for metal name tags, plastic engraved
name tags or desk plates. We require a minimum order of 100 name tags
for Screen Printed plastic name tags.
Money Back Guarantee / Return Policy
Our goal is to ensure your complete satisfaction with your purchase. If
for any reason you are dissatisfied with your purchase, you can return
it to Name Tag Country within 7 days of receipt of item(s).* Claims for damaged,
missing or incorrectly produced items must be received
within 2 business days of receipt of merchandise.
If your item(s) was produced incorrectly, (ie. misspelled name, wrong name,
wrong item, etc.), or if your item is damaged or defective, you can
return the item(s) for a full refund of the purchase price, or we will
replace the item at no cost to you. This includes any shipping charges
involved in returning the item or shipping your new item.
If your item(s) was produced correctly, and you are dissatisfied with your
purchase, you have the option of exchanging the item(s) for something
else or returning the item(s) for a refund of the original purchase
price less shipping costs.
*Our money back guarantee excludes orders placed in error
on behalf of the customer. If you order the wrong item or if you order
an item incorrectly by providing us with inaccurate information for
that item, it is not eligible for return. We go to great lengths to
provide the customer with accurate descriptions of our products so
they can make an informed buying decision. We then provide the product
specifications to you several times during the online ordering process.
If you are not certain of the product you are ordering, please contact
us prior to placing the order. Most of our products are custom products
and are made-to-order, so they cannot be returned simply because you
made a mistake and ordered incorrectly.
Refunds on returned items will be issued in the same payment form as tendered
at the time of purchase. If payment was made by credit card, once we
receive the product we will credit your account. Please allow 7-10
days for a credit to appear on your credit card statement.
Please read all conditions below. If conditions are not met, Name Tag Country
reserves the right to refuse the return or to charge a restocking fee
How to return or exchange an item:
Please note: "Turnaround time", by industry standards, is defined as the
time it takes to produce an order and ship it. Our "24-Hour Turnaround"
is defined as the time it takes us to produce your order and ship it
from our facility once you have completed the online order. It does
not mean that you will receive your order 24 hours after you place
the order. The time it takes for you to receive your order will depend
on the type of shipping method you choose.
We will produce and ship most orders within 1 business day of receiving
your completed order.* If a proof is required for your order, next
day turnaround applies once you have approved your proof and completed
the order. Large orders and specialty items can take longer to produce
and may not ship within 1 business day. To GUARANTEE that your order
ships the next business day, please select the “Next Day Shipping Guarantee”
option on your order summary page when checking out and completing
your order, (note the scheduled shipping date of your order highlighted
in green). Next Day turnaround applies to our regular Monday – Friday
Example shipping times:
Order completed on Monday before 5:00 p.m. EST., - the order ships on Tuesday.
Order completed on Monday at 5:01 p.m EST., - the order ships on Wednesday.
Order completed on Friday before 5:00 p.m. EST., - the order ships
Order completed on Friday at 5:01 p.m. EST., - the order ships on Tuesday.
Order completed on Saturday or Sunday, - the order ships on Tuesday.
*(1) 98% of all orders will ship within 1 business day. Given the nature
of our business and the fact that we cannot always anticipate our daily
workload, we cannot guarantee that EVERY order will ALWAYS ship within
1 business day. If your order is time-sensitive and you want to guarantee
that your order ships the next business day, select the "Next Day Shipping
Guarantee" option on your order summary page when checking out and
completing your order. (2) Screen-printed plastic name tags will ship
within 10-14 business days. (3) Next Day Turnaround is subject to item
Same Day Guarantee
**In many cases, production of your order will begin immediately after
you submit the order. Therefore, please do not request changes to your
order once it has been submitted. Any change requested at that time
will delay the order by 1 business day. Please make sure your order
is accurate and complete before you submit it.
We will guarantee your order to ship the same day you complete the order,
for a fee of 20% of the order subtotal, (total before taxes and shipping),
or $20.00, whichever is greater.* You will ALSO have
a shipping charge if you want the order shipped using one of our UPS
shipping options. The 20%/$20 fee does NOT cover your
shipping charges for UPS. The fee simply guarantees that we will ship
your order the same day you complete the order.
*Requirements - You must receive prior approval from us that we can work
your order into that days production run. Upon approval, the order
must be completed by 2:00 p.m. eastern standard time the same day.
A completed order is an order that has been submitted into our system,
a proof has been approved by the customer (if needed), and the order
has been paid for.
We guarantee our products to be free from manufacturer defects for a period
of 30 days from the time of delivery. We do not warranty our products against
misuse, chemical exposure or abuse of the product.