24-Hour Turnaround

Most orders that have been paid for and completed by 5:00 p.m. Eastern Time will ship the next business day. We are closed on Saturday, Sunday, and major holidays.

Please note: Production time depends on our current workload, the product, and the quantity ordered. Next-business-day shipping is not guaranteed unless you choose the "Guarantee Ship Date" option during checkout. This optional service carries an additional fee shown at checkout. Shipping transit time is separate from production time.

How It Works

1. Place your order. Choose your product and provide the information needed for customization.

2. Review your proof, if required. If your product requires a proof, you will receive an email when it is ready. Sign in to review it, request changes, or approve it. Not all products require a proof.

3. Complete your order and payment. Proof approval alone does not complete the order. Follow the online instructions to select shipping and provide payment.

4. Check your scheduled ship date. The date shown during checkout is an estimate unless you select the paid "Guarantee Ship Date" option. Production timing depends on our current workload and the product and quantity ordered.

5. Allow time for delivery. Shipping transit time is additional. Choosing expedited shipping does not shorten production time.

Standard Turnaround and Guaranteed Ship Dates

Most paid and completed orders qualify for next-business-day shipping under our standard turnaround policy, subject to workload and the exceptions below. Standard turnaround is an estimate, not a guaranteed rush service.

If you need a guaranteed shipping date, select the "Guarantee Ship Date" option during checkout and review the additional fee shown there. A guaranteed ship date is not a guaranteed delivery date.

Turnaround Exceptions

• Screen printed name tags and buttons: 10 business days.
• Paperweights: 4–10 business days.
• Award and recognition products: 3 business days.
• Large-quantity orders may require additional production time.

Frequently Asked Questions

What is the cutoff for next-business-day shipping?
Most orders paid for and completed by 5:00 p.m. Eastern Time will ship the next business day. Any required proof must be approved and payment completed. Timing depends on our current workload and the exceptions above; next-business-day shipping is not guaranteed unless you choose "Guarantee Ship Date" during checkout.

Is there an extra charge for a guaranteed ship date?
Yes. The optional "Guarantee Ship Date" service carries an additional fee shown at checkout. Do not treat standard turnaround estimates as a guaranteed shipping date.

Does expedited shipping make production faster?
No. Expedited shipping does not reduce production time. Carrier transit time is separate, and carrier delays can affect delivery.

Do you ship on weekends or holidays?
We are closed on Saturday, Sunday, and major holidays. These days are not business days for our turnaround estimates.

What if I need a change after approving?
Contact our customer service team promptly at 800-206-4099. Changes may not be possible once production has started.

Turnaround refers to production and shipment, not delivery. Orders must be paid for and completed, including approval of any required proof. Workload, product exceptions, weekends, and major holidays affect timing. The optional paid "Guarantee Ship Date" service is separate from shipping charges. View our full Shipping and Return Policies.